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Frequently asked questions
Product and pricing answers for teams evaluating TetherCX. For account-specific help, staff should sign in to the app.
What is TetherCX?
TetherCX is a web product for businesses that receive customer communication across channels. One team inbox for SMS, email, and webchat — including across locations — helps the team communicate clearly, hand off without confusion, and keep the customer. Payment Recovery is available when membership or subscription payments fail. Point of sale integrations can connect membership and payment events into the same product.
Voice (AI phone answering) is offered as an add-on. Staff sign in at /login; customers reach you by texting the business number or starting webchat on your site.
Who is it for?
Businesses that talk to customers on text, email, webchat, and optionally voice. Multi-location teams get per-site numbers, hours, and staff with one inbox and one login.
Industry-agnostic; car wash is an example vertical, not the product definition.
How much does it cost?
Public pricing starts at $179/mo per location with unlimited seats.
Other tiers, messaging usage overages, Payment Recovery packaging, and Voice add-on pricing are quote-only — use Talk to sales on the homepage or contact us below.
Which channels does the inbox support?
SMS, email, and webchat land in one shared inbox. Webchat can convert visitors into ongoing SMS threads.
Voice calls answered by TetherCX Voice appear in the same inbox as transcripts when Voice is enabled for a location.
Does TetherCX send marketing texts?
No. Outbound SMS on TetherCX is Customer Care — replies in the shared inbox and account-service messages such as failed-payment outreach. It is not a marketing or promotional SMS product.
STOP, HELP, and quiet hours still apply.
Does TetherCX integrate with point of sale?
Yes. Point of sale integrations connect membership and payment events into TetherCX so recovery and recapture can use them.
Which vendors are available depends on your site — talk to sales.
What is Payment Recovery?
When a membership or subscription payment fails, Payment Recovery opens a tracked case and can run automated, consent-aware SMS and email outreach to bring the customer back.
STOP, HELP, and quiet hours are enforced on outbound sends. Managers can review cases and step in from the same product.
What is TetherCX Voice?
TetherCX Voice is AI phone answering for inbound calls: location-approved knowledge (hours, plans, FAQs), live transfer to staff, voicemail, mid-call SMS links, and transcripts in the inbox.
Voice is an add-on with quote-only pricing — contact sales for availability and rates.
How does SMS compliance work?
Outbound SMS requires a verified A2P 10DLC Customer Care campaign on the messaging provider. Consent, opt-out (STOP), HELP handling, and quiet hours are built into the send path.
This is not a marketing SMS campaign. The product records opt-in state for audit.
How do I get started?
Use the contact form on the homepage, email hello@tethercx.com, or call or text (816) 441-7869.
Existing customers sign in at /login. Onboarding, number provisioning, and A2P registration are handled with your team during setup.
Is TetherCX related to Tether (USDT) cryptocurrency?
TetherCX is not affiliated with Tether (USDT) cryptocurrency or tetherai.ca.
We are customer communication software for operating businesses — not a blockchain or crypto product.
Still have questions? Talk to sales or see our customer story.
Ready to see it in action?
Talk to sales